Quick Answer: Can I Call Customs About A Package?

What does it mean when a package is held by customs?

‘Held at Customs’ means the package you are sending to the destination country is held by the officials of the importer country’s customs office.

These government bodies hold the packages until they ensure that only permissible items cross their border and the taxes (Duties & Excise) are paid for the import..

How do I know if my package is in customs?

Check Your Mail for a Customs Detainment Letter Check your company mail for a letter from the U.S. Customs and Border Protection department stating that your package has been detained. If the department is holding your item, officials will notify you usually within a few days but it can take as long as 30 to 45 days.

Do customs open all packages?

No, they don’t immediately open your package without any reason. … They will only instantly check what’s inside of your package if: Your package has been damaged when it reached the Customs office or desk. The damages can include broken seals or plastic or any cover of your package.

Why is my package taking so long at customs?

Most delays in customs clearance do not require you to take any action. Reasons for your parcel to be held in customs include: Physical inspection – Normally, your paperwork is inspected, and your parcel cleared. However, sometimes the contents of your package are also inspected, which takes extra time.

What to do if item is held in customs?

What You Should Do When Your Shipment Is Stuck At CustomsContact your 3PL provider. Your first action should be to contact whoever has shipped your goods. … Contact your carrier. Ensure that your shipment is actually stuck in customs. … Find out if there are outstanding taxes. … Ensure there is no missing or incorrect paperwork. … Wait.

What is customs clearance USPS?

“Customs Clearance”: Your parcel has cleared US Customs and will be given to USPS for final delivery. “Received by U.S. Postal Service from U.S. Customs”: USPS has received your parcel from US Customs.

What happens if Customs damaged my package?

If you would like to make a claim for property damage or loss, or personal injury, or death resulting from the negligent acts or omissions of an employee of U.S. Customs and Border Protection (CBP), you may file an administrative tort claim against the agency.

How long can a package be in customs?

Originally Answered: How long can a package stay in customs? The shipment has five days to clear through customs. After 5 days, the goods are placed in to a public storage warehouse to be held as unclaimed. If the goods are not cleared and picked up after one year, they are then sold at auction.